Returns & Refunds Policy

Returns & Refunds Policy

At Vinolay, we carefully prepare every order and aim to ensure it reaches you in excellent condition.

You may request a return or exchange within 7 days of receiving your order, provided the product is unused, unopened, and in its original condition and packaging.

Opened or used fragrances and products cannot be returned or exchanged due to the nature of the products and for quality and safety reasons.

If your product arrives damaged, leaking, or different from what you ordered, please contact us and attach clear photos of the product and order so we can review the case.

For approved returns, the refund is processed after the returned product is received and inspected, using the original payment method whenever available. Processing times may vary depending on the payment provider.

If the return is due to a change of mind rather than an error by Vinolay or shipping damage, the customer may be responsible for return shipping costs.

To request a return or exchange, contact us through the Contact Us page and include your order number and details.